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Job Code: 30.10
Date: 15 Jun 10
CCS BASIS Administrator for a major Public Utilities project

(Customer Care Sytem Project)

Essential Functions

Provide advanced support for the SAP environment, including upgrades, variety of interfacing technologies and applications, daily onsite and remote monitoring of SAP environment, trouble shooting & taking corrective action
Participate on SAP large, complex projects - new deployments, migrations, patches, transports between various environments, client setup, and on-going maintenance
Support ongoing SAP backups, recovery and support for City of San Diego projects
Conduct design reviews and presentations
Develop and approve systems architecture, specifications and execute test plans
Help with installation and management of SAP-CRB landscape
Provide leadership and assistance to other staff
Provide primary support for the client's systems, working towards a high level of knowledge of client's business
Responsible for unit testing, participating in systems level testing and creating documentation
Provide 24/7 support when needed
Minimum travel within the San Diego County for customer and team meetings

Skills, Experience, and Education

Advanced BASIS programming skills, demonstrating high degree of technical expertise in the SAP environment, programs, interfaces, upgrades, support, business processes, SAP notes, and maintenance
8+ years information technology experience, demonstrating a high degree of technical expertise
5+ years BASIS Administrator experience
Middleware, SQLServer, Unix, Windows, Solution Manager, CRM & Portal experience
Utilities business knowledge a plus
Knowledge of project management and emerging technology
Good understanding of SAP technology solutions and the underlying infrastructure to support it (i.e. servers, OS, database, storage, networking)
Broad understanding of java application server technologies
Strong communication skills, both written and verbal
Ability to communicate requirements and issues with all levels of staff, management, and clients, including technical and non-technical persons
Understanding of customer needs and ability to translate into technological needs
Ability to conduct presentations to all levels of management
Ability to travel to meetings

Note: The selected candidate must pass a background investigation, which will be completed after an offer is made and accepted.

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